Last Updated: November 2024
Social Media Guidelines
BridgeBio is a new type of biopharmaceutical company founded to discover, create, test, and deliver transformative medicines to treat patients who suffer from genetic diseases. We are committed to applying advances in genetic medicine to help patients as quickly as possible. This includes providing engaging online communities to help share information in ways that are meaningful to patients and caregivers.
We welcome thoughtful and productive engagement on all our social media channels (Facebook, Instagram, Threads, LinkedIn, YouTube, X) collectively “BridgeBio Social Media Channels”). When engaging on any of BridgeBio’s social media channels, you agree to these Social Media Guidelines as well as any Terms and Conditions or other notices provided by BridgeBio on those platforms. These guidelines are intended to ensure our pages are a safe and respectful space.
Intended Audience
BridgeBio Social Media Channels are intended for US residents 18 years of age and older. If you are a minor, you agree not to share any comments without the knowledge and permission of a parent or legal guardian.
Respectful and Constructive Engagement
Be Respectful: We welcome all viewpoints, thoughts, questions, and feedback. Please keep comments respectful, friendly, and constructive. Disrespectful, discriminatory, offensive, defamatory, threatening, obscene, indecent, abusive, or otherwise inappropriate language will not be tolerated. Any comments including any of this language will be removed and individuals may be blocked.
No Harassment: Harassment of any kind, including negative comments targeting other community members, company representatives, or healthcare professionals, will result in removal from the page.
Medical and Product-Specific Questions
No Personal Medical Advice: BridgeBio social media pages are not intended to provide personal medical advice. Your healthcare provider is your best source for any health or treatment related questions.
Avoid Sharing Personal Health Information: For your privacy and protection, please do not share any personal health information (PHI) on our social pages. This includes any specific details about medical conditions, treatments, or healthcare providers. Posts or comments containing PHI may be removed to protect your privacy.
Off-Label Discussions: Our pages are only for discussions related to FDA-approved uses of our products. We do not permit discussions or questions about unapproved (off-label) uses of any medications.
Reporting Adverse Events
Adverse Event Reporting: If you or someone you know has experienced a side effect, adverse reaction, or complaint related to one of our products, please contact BridgeBIo directly at [email protected] or by calling 1-844- 550-2246. You can also report side effects to the FDA by visiting www.fda/gov.medwatch or call 1-800-FDA-1088. While we monitor this page, social media is not the appropriate channel for reporting adverse events.
Content and Comment Moderation
Posts are Informational: Our posts are informational and should not be viewed as professional or medical advice. Always ask your doctor about any questions you may have about a medical condition.
Spam, Promotions, and Off-Topic Content: Our pages are not the place for spam, unauthorized promotions, or unrelated content. This includes repeated posting of the same message or promotional links. These types of posts will be removed and repeat offenders may be blocked.
Misinformation: To ensure the accuracy of information on our page, any misinformation or potentially harmful medical advice will be removed. Our goal is to foster a reliable and science-based community.
Certain Topics: Due to the nature of our industry, we are not able to talk about certain topics with you online. We may remove comments or other content that is generating or has the potential to generate conversations on topics that are not suitable for this forum. Where possible, we will provide resources where the discussion may be more appropriate.
Third Party Posts and Comments: Comments and other material posted by individuals or organizations other than BridgeBio don’t necessarily reflect our views or opinions. We do not endorse any third-party content and cannot guarantee its accuracy or reliability.
Responding to comments: We do our best to respond to comments as quickly as we can.
Intellectual Property and Copyright
Respect Copyrighted Content: We ask that you only share content (such as images, videos, or text) that you own or have permission to share. If you’re sharing information from another source, please credit the original author.
Our Content: Content posted by BridgeBio on this page is protected by copyright and other intellectual property laws. You may not reuse it without our permission.
Privacy and Confidentiality
Protect Personal Information: Social media is a public platform. For your own security, avoid sharing personal information like your address, phone number, or other sensitive data in public comments or messages.
Confidential Inquiries: If you have specific questions about our products or need additional information, please contact [email protected] or call 1-844-550-2246.
Legal and Regulatory Compliance
FDA Compliance: BridgeBio Inc complies with FDA regulations, which means our responses may be limited to FDA-approved information. We ask that community members also respect these standards by avoiding any discussion about unapproved uses of medications or therapies.
Community Safety: To ensure a safe environment, we reserve the right to remove any content that could be harmful, misleading, or not aligned with our policies and industry regulations.
We reserve the right to reject or remove comments that are not in keeping with these guidelines and to block or ban users/followers who violate these guidelines.
Contact Us
For any questions or concerns regarding our social media guidelines, or to report an issue, please contact our team at [email protected].
Thank you for helping us create a positive, safe, and informative online space for all! We’re here to support our community, and we look forward to engaging with you.
This guidance sets clear expectations for engagement, privacy, and safety on the page while reinforcing compliance with regulatory standards.
Important: BridgeBio social media channels are intended for US residents 18 years and older. For more information about any BridgeBio product, please email [email protected]. BridgeBio reserves the right to change these guidelines at any time at its sole discretion and without notice.