Associate Director, Customer Engagement (Cardiovascular/Rare Disease)

Full-TimeBridgeBioAny Office LocationCommercial

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BridgeBio finds, develops, and delivers breakthrough medicines for genetic diseases. The company bridges remarkable advancements in genetic science with the entrepreneurial engine required to rapidly create lifesaving medicines for patients with unmet needs. Founded in 2015 by a team of industry veterans, the company has built a portfolio of 20 transformative drugs ranging from pre-clinical to late-stage development in multiple therapeutic areas including genetic dermatology, oncology, cardiology, neurology, endocrinology, renal disease, and ophthalmology. The company’s focus on scientific excellence and rapid execution aims to translate today’s discoveries into tomorrow’s medicines. We have offices in the US (San Francisco, Palo Alto, Boston, New York, Raleigh), and EMEA (Zug, Switzerland) with small satellites in other parts of the country. 

To learn more, visit us at https://bridgebio.com

Who You Are:

The Associate Director, Customer Engagement will support the various phases of development, launch, and commercialization, seek external insights to shape BridgeBio understanding of the therapeutic environment, and work to advance BridgeBio’s understanding of HCP priorities in managing disease in areas of investigation.
Responsibilities:
  • Serve as therapeutic area field lead, contributing to the repository of customer information & insights, including:

  • Thought Leader Engagement/Development
  • Proactively identify and cultivate enduring relationships with multidisciplinary care team members from both Academic and Community Centers of care to deepen customer insights and assist in commercial prioritization of efforts
  • Thought Leader/KOL profiling and influence network mapping
  • Strategic planning and prioritization of conferences and critical customer meetings across therapeutic areas
  • Provide visibility into therapeutic subject matter experts, in support of forward-looking planning, in collaboration with BridgeBio functional partners (Medical, Marketing, Access, etc.)
  • Proactively contribute towards the success of the meetings and conventions team with a focus on relationship building, customer service, and problem-solving

  • Market Insights and Evaluation
  • Lead market assessment efforts by designated therapeutic area, incorporating data, field intelligence, and research within deliverables
  • Identify opportunities with strong potential for commercial and/or patient value creation
  • Work cross-functionally with marketing, market access, sales, and training to share strategic insights
  • Synthesize multiple inputs (e.g., from various markets) into actionable recommendations and organize and simply communicate complex data
  • Excellent communication and presentation skills

  • Customer Engagement Modeling
  • Lead defining of HCP clinical priorities and communication preferences
  • Monitor existing standards of care, trends, and patterns by disease area
  • Manage collation of cross-matrix customer insights across the organization
  • Provide deep knowledge and expertise on competitive markets and customer engagement trends to support commercial and other functional partners (Medical, Marketing, Sales, Access, etc.)
Education, Experience & Skills Requirements:
  • BA/BS required, advanced degree preferred
  • Ten or more years of progressive experience in the pharmaceutical/biotechnology industry, focusing on rare disease, cardiology, oncology or patient support services, market analytics
  • Five or more years successfully navigating limited distribution specialty and/or orphan drugs
  • Outstanding interpersonal, communication, presentation, influencing, and negotiation skills
  • Proven track record of meeting or exceeding objectives & goals
  • Ability to independently manage and meet timelines for multiple projects in a fast-paced environment
  • Proven ability to establish relationships and develop rapport with health care professionals and key stakeholders; ultimately facilitating access to key decision-makers influencing patient care
  • Documented success managing institutional centers or accounts with multiple call-points (preferably comprised of multidisciplinary teams)
  • Experience creating and maintaining integrated account profiles in CRM systems (Hospitals, Clinics, Infusion Centers, Pharmacies, HCPs, aHCPs, etc.)
  • Comprehension of rare disease standards of care and emerging trends in rare/orphan disease (clinical & business), including:
  • Awareness of relevant diagnostics, genetic testing advances in support of targeted therapies
  • Familiarity of guidelines and initiatives in disease areas of investigation
  • Knowledge of government and payer initiatives, including pathway development, etc.
  • Understanding of Electronic Medical Record (EMR) systems and aligned disease management/protocol/pathway tools
  • Commitment to comply with all laws, regulations, and relevant policies that govern the conduct of BridgeBio activities
  • 50-70% business travel, by air or car, is regularly required
  • Valid driver’s license. Significant use of a personal vehicle to perform the essential duties and responsibilities of the role. As a result, BridgeBio (Company), from time to time, will check your motor vehicle record for purposes of determining your eligibility for driving any vehicle company business.
What We Offer:
  • Patient Days, where we are fortunate enough to learn more about the lives we are looking to impact and a real exchange of ideas as to how we can improve our efforts
  • A culture inspired by our values: put patients first; think independently, be radically transparent; every minute counts, and let the science speak
  • Learning and development training to help employees be the best version of themselves
  • Collaborative business environment
  • Excellent compensation package (Base, Performance Bonus, Stock, RSU programs)
  • Excellent benefits package
  • Flexible PTO
  • With office locations in San Francisco, Boston, New York, and Raleigh, there are ample cross-collaboration opportunities with other BridgeBio Pharma programs
  • A fast-paced, data-driven, work environment with world-class R&D minds and capabilities
  • Work with the most productive groups of R&D operators in the industry
  • Partnerships with leading institutions
  • A platform for meaningful scientific contributions to shine
  • Commitment to Diversity & Inclusion – with initiatives like Women at Bridge, we are committed to fostering an inclusive environment where every person feels respected for who they are, empowered to contribute, inspired to lead, and supported in their efforts to do so
We will not accept unsolicited resumes from agencies. Please do not send agency resumes to our website or BridgeBio and affiliating employees.
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Associate Director, Customer Engagement (Cardiovascular/Rare Disease)

Full-TimeBridgeBioAny Office LocationCommercial

Apply Now