Business Operations Manager

Job Description:

The Business Operations Manager will be responsible for QED’s day-to-day Human Resources (HR), Information Technology (IT), and Facilities functions to ensure compliance with regulatory standards and company best practices. This is a hybrid position crucial in supporting organization-wide planning, development, and communication activities and ensure adherence to company goals.

Reports to:

Chief Operations Officer

Essential Duties and Responsibilities:

 Human Resources duties – 50%

  • Establish and maintain clear, responsive, and accessible HR systems (e.g. employee relations, recruitment/retention, benefits management, onboarding) for employees.
  • Serve as a liaison between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related
  • Serve as a primary point person for employee inquiries and concerns
  • Serve as primary point person for benefits management issues and needs for employees including: managing benefits, proactively developing resources such as quick guides for benefits and processes; and developing and conducting periodic trainings on HR policies, procedures and
  • Manage the annual performance management system, new staff orientation and on-boarding process; staff wellness and recognition activities; and professional development policies and training program.
  • In coordination with the COO and Finance, manage recruitment efforts, including writing job postings, advertising open positions, reviewing resumes, coordinating and conducting interviews, conducting reference and background checks, and drafting offer
  • Identify, recommend and implement operational improvements to streamline HR processes and procedures, such as the personnel
  • In coordination with HR Business partners, ensure compliance with government regulatory laws. Conduct periodic scan of industry standards and best practices in HR management.
  • Ensure accuracy and confidentiality of data stored in employee files

Information Technology duties – 25%

  • In coordination with IT Business partner, COO and Finance, establish and maintain clear, responsive, and accessible IT systems for staff.
  • Serve as the IT point-of-contact for staff and provide basic IT support including: computer, email, voice/data communications and set-up for new staff
  • Coordinate with IT Business partner to create and facilitate orientation trainings for new staff and trainings on new systems and standards.
  • Manage the development of the company intranet and maintain content, acting as a corporate journalist to highlight news, milestones, events and employees in real-time

Facilities duties – 25%

  • Lead space planning activities.
  • Manage outside service providers
  • Responsible for set-up activities for company events and presentations
  • Manage landlord relationship for ongoing operational issues


  • Bachelor’s degree in human resources, business operations, communications preferred; or equivalent experience
  • 3 – 5 years previous experience in a fast paced, growth company
  • Must exercise a high level of confidentiality and professional discretion
  • Excellent written and communication skills
  • Excellent interpersonal skills
  • Strong functional acumen
  • Private and public company experience
  • Excellent planning skills, ability to effectively manage priorities to meet business requirements and deadlines in a dynamic and fast-paced environment
  • Leadership skills, ability to drive and motivate team to achieve results, ability to influence and inspire action


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